Welcome to Top Softball’s FAQ page! We’re here to provide quick answers to common questions about our products, shipping, returns, and more. As your trusted source for elite baseball and softball equipment, we aim to ensure a seamless experience from browsing to delivery. If you don’t find what you need below, contact our support team at [email protected].
Product Questions
What types of bats do you offer?
We carry a wide range of high-performance bats from top brands like AXE, DeMarini, Easton, Louisville, and Dudley. Our selection includes baseball bats, fastpitch softball bats, slowpitch softball bats (including clearance and exclusive models), and fungo bats. Browse our menu to find the perfect fit for your game!
Do you sell equipment besides bats?
Yes! We also offer balls, backpacks, and equipment bags to complete your gear. Our products are curated for serious players who demand quality and reliability.
Shipping & Delivery
Where do you ship to?
We ship globally to most regions, excluding Asia and a few remote areas. Based in Oklahoma City, we serve customers in Europe, Australia, the Americas, and more with reliable carriers like DHL, FedEx, and EMS.
What are my shipping options?
We offer two convenient methods:
- Standard Shipping: Flat fee of $12.95 via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after shipment. Ideal for faster delivery.
- Free Shipping: For orders over $50, shipped via EMS. Delivery takes 15-25 days after shipment. Great for saving on larger orders!
How long does order processing take?
We process orders within 1-2 business days. This includes verification, careful packing, and handoff to carriers. Delivery times may vary due to location, weather, or customs, but we provide email updates to keep you informed.
Returns & Exchanges
What is your return policy?
We stand behind our products! You may return items within 15 days of receipt. Contact our support team at [email protected] to initiate a return. We aim for a hassle-free process to ensure your satisfaction.
Are there any restrictions on returns?
Returns must be initiated within 15 days of receiving the product. Items should be in unused condition with original packaging. Please email us for specific instructions and to address any issues like defects or wrong items.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. Your payment information is processed safely through encrypted channels.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster future purchases.
Contact & Support
How can I contact customer support?
Reach us at [email protected] for any questions about products, shipping, or returns. Our team is dedicated to providing expert guidance and ensuring a smooth experience.
Where is Top Softball located?
Our physical address is 1245 Southwest 31st Street, Oklahoma City, US 73109. We’re a US-based company serving a global community of athletes.
Thank you for choosing Top Softball—we’re here to help you step up to the plate with confidence! Explore our curated collection and enjoy premium equipment delivered with care.