At Top Softball, we stand behind the quality of our baseball and softball equipment. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. All returned items must be in original, unused condition with all original packaging and tags attached.

Non-Returnable Products

Due to safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Balls (all types)
  • Clearance Slowpitch Softball Bats
Note: All baseball and softball bats can only be returned if they are in original, unused condition with the manufacturer’s warranty sticker intact. Used bats cannot be accepted for return due to safety concerns and league regulations.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. We will email you a Return Authorization Number and shipping instructions
  4. Package the item securely with all original packaging
  5. Include the completed return form (see template below)
  6. Ship the package to our address (return shipping is at customer’s expense)

Return Shipping Information

Shipping Method Cost Timeframe
Standard Return Customer responsibility 10-15 days
Expedited Return Customer responsibility 5-7 days

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days of receipt
  • Refunds will be issued to your original payment method
  • Shipping costs are non-refundable
  • You will receive an email confirmation when your refund is processed

Exchange Processing

For exchanges:

  • We will ship your replacement item once the return is received
  • Standard shipping rates apply for the new item
  • If the exchange item costs more, you will be invoiced for the difference
  • If the exchange item costs less, we will refund the difference

Return Form Template

Include this completed form with your return package:

Return Authorization Number: [Provided by Customer Service] Order Number: __________ Date of Purchase: __________ Name: __________ Email: __________ Phone: __________ Items Being Returned: – Item Name: __________ – SKU/Product Code: __________ – Quantity: __________ – Reason for Return: __________ Exchange Request (if applicable): – Desired Item: __________ – SKU/Product Code: __________ – Size/Color (if applicable): __________ Customer Signature: __________ Date: __________

Return Shipping Address

Top Softball Returns
1245 Southwest 31st Street
Oklahoma City, OK 73109
United States
Email: [email protected]
International Returns: International customers are responsible for any customs fees, duties, or taxes associated with returning items. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost
  • We may provide a prepaid shipping label for returns of defective items

If you have any questions about our returns policy, please contact our customer service team at [email protected]. We’re here to help you get the most out of your baseball and softball equipment!