At Top Softball, we’re committed to getting you the baseball and softball equipment you need, when you need it. We stand behind the quality of our products and want you to be completely satisfied with your purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time After Shipping | Availability |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Most regions |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days | Most regions (excludes some Asian and remote areas) |
Note: We ship globally with the exception of some Asian countries and remote areas. Delivery times may vary during holidays and peak seasons.
Returns & Exchanges Policy
Return Timeframe
We accept returns and exchanges within 15 days from the date you receive your items.
Condition of Returned Items
All returned items must be in original, unused condition with all original packaging and tags attached.
Non-Returnable Products
Due to safety and hygiene reasons, the following products cannot be returned or exchanged:
- All types of Balls
- Clearance Slowpitch Softball Bats
Important Note for Baseball and Softball Bats: All bats can only be returned if they are in original, unused condition with the manufacturer’s warranty sticker intact. Used bats cannot be accepted for return due to safety concerns and league regulations.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and reason for return/exchange
- We will email you a Return Authorization Number and shipping instructions
- Package the item securely with all original packaging
- Include the completed return form (download template below)
- Ship the package to our return address (return shipping is at customer’s expense)
Return Shipping Information
| Shipping Method | Cost | Timeframe |
|---|---|---|
| Standard Return | Customer responsibility | 10-15 days |
| Expedited Return | Customer responsibility | 5-7 days |
Refund Processing
Once we receive and inspect your returned item:
- Refunds will be processed within 3-5 business days of receipt
- Refunds will be issued to your original payment method
- Shipping costs are non-refundable
- You will receive an email confirmation when your refund is processed
Exchange Processing
For exchanges:
- We will ship your replacement item once the return is received
- Standard shipping rates apply for the new item
- If the exchange item costs more, you will be invoiced for the difference
- If the exchange item costs less, we will refund the difference
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We will arrange for a replacement or refund at no additional cost
- We may provide a prepaid shipping label for returns of defective items
International Returns
International customers are responsible for any customs fees, duties, or taxes associated with returning items. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Return Address
Top Softball Returns
1245 Southwest 31st Street
Oklahoma City, OK 73109
United States
If you have any questions about our shipping or returns policy, please contact our customer service team at [email protected]. We’re here to help you get the most out of your baseball and softball equipment!